Position: Critical Parts Manager
Location: Fairfield, Ohio
Reports To: Director of Revenue Operations
The focus of this position will be account management, performance oversight, and business development of our critical parts customers. This person will manage all customer facing relationships. This person will also give metrics and weekly performance guidelines to and guidance to site leaders in critical parts as well as provide mentorship to future SSL Coordinators and Warehouse Supervisors
Duties and Responsibilities:
· Have a complete understanding of Relay Express' Cincinnati warehousing/logistics, services programs, customers and service parameter definitions.
o Assigned accounts attached.
· Quote all new business
· Ensure that all current business practices align with MSA:
· Responsible for ensuring weekly invoices are accurate and distributed
· Hold monthly performance calls with customers and local SSL coordinators, and Regional Manager
o Drive improvements where needed throughout the network
· High level of customer communication for issues needing escalation or explanation.
· Responsible for Quarterly Business Review Meetings with all assigned accounts.
· Provide input to the development of new employees as a team approach to training at each location.
· Ensure that Cincinnati can pass any customer Audit at 85 % proficiency as a minimum.
Requirements:
Benefits and Compensation:
Salary: $60,000-$65,000 base, plus commission: First year potential $68,000+
Commission structure: 2 % of Existing customers: 3% for first year of new business
· Hours: Monday through Friday, 8:30 a.m. until 5:00 p.m. (or as needed until daily tasks are complete).
Benefits:
Job description Our client is leading global provider of financial technology and payment solutions. Headquartered in the United States, the client serves thousands of clientsincluding banks, credit unions, fintechs, and businessesacross more than 100 countries. ...
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