Job Description

Job Title: Member Care Coordinator

Contract Duration: 2 Years

Location: Albuquerque, NM

Schedule: Full-Time | Field-Based (3–4 days/week travel required)

Summary:

The Member Care Coordinator plays a vital role in supporting members through home visits, health assessments, and care coordination. This position focuses on non-clinical support to enhance overall care management by educating members on their health plans, arranging services, and working closely with clinical teams to ensure timely and appropriate care.

Key Responsibilities:

• Conduct in-home health assessments and wellness check-ins
• Perform outreach to educate members about their healthcare plans and available resources
• Coordinate logistics such as transportation, follow-up appointments, and service referrals
• Accurately document all member interactions and maintain up-to-date records
• Provide non-clinical support to case managers and care teams
• Travel locally within assigned regions 3–4 days per week based on member needs

Requirements:

• Bachelor’s degree in Social Work, Psychology, or a related field
• OR LVN/LPN with at least 1 year of managed care experience
• OR RN license
• OR Minimum of 3 years in care coordination or managed care settings
• Proficiency in Microsoft Office; Excel and typing test required
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Valid driver’s license, reliable transportation, and willingness to travel

• Seniority Level
• Mid-Senior level
• Industry
• Insurance
• Employment Type
• Contract
• Job Functions
• Other
• Skills

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