DESCRIPTION Provides advanced level telephone and on-site end-user support for hardware installations and software applications. Uses knowledge and experience to perform a variety of tasks requiring in-depth analysis and evaluation in making decisions and recommending solutions. Extensive contact with internal customers is required to identify, research, and resolve problems.
RESPONSIBILITIES • Installs, configures, troubleshoots, and resolves problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support. • Monitors the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements. • Provides detailed documentation of activity in the call tracking system. • Communicates technical information to a non-technical audience. • Assists clients with the installation of corporate standard software images. • Stays abreast of, and complies with, company and department policies and procedures as related technology and end-user support. • Effectively communicates to clients, peers, and management any system issues that affect the quality or reliability of supported systems. • Documents product problems and their resolutions in a knowledge database for future reference. • Participates in testing new product releases and\or enhancements. • Leads or participates in projects requiring cross functional coordination.
...Position: Chief Underwriting Officer (CUO) Location: Madison, MS (Remote Option Available) Industry: Commercial Insurance Brokerage Service Specialists recruiting agency is seeking a seasoned Chief Underwriting Officer for a fast-growing, independent insurance...
&##120283;&##120284;&##120293;&##120284;&##120289;&##120282;: &##120283;&##120316;&##120322;&##120320;&##120310;&##120315;&##120308; &##120294;&##120317;&##120306;&##120304;&##120310;&##120302;&##120313;&##120310;&##120320;&##120321;1st Choice Home Stays is hiring a Housing...
...Job Title:National Event Coordinator Reports to:Director of Operations and Championships Job Location: La Vergne, TN 37086... ...The principal duties of the National Event Coordinator are to plan and organize DTUs national competitions in conjunction with the...
Are you a recent graduate from Chiropractic College eager to begin your career in the Chiropractic field, but waiting pass your boards?Integrative Physical Medicine is currently seeking a Licensed Certified Chiropractic Physician Assistant or an Unlicensed Chiropractor...
Description Empowerment Academy Charter School is hiring a Middle School English/ ELA Teacher and a High School English teacher for the upcoming school year and beyond! BOTH POSITIONS REQUIRE CERTIFICATION BY THE NJDOE. PLEASE DO NOT APPLY IF YOU ARE NOT CERTIFIED...