Job Description

We are looking for a friendly, organized, and customer-focused Customer Service Representative (CSR) to support daily operations. As the first point of contact for customers, the CSR will handle inbound service calls, schedule appointments, and assist with service inquiries and job follow-ups. The ideal candidate will be a proactive problem-solver with excellent communication skills and the ability to manage customer interactions with professionalism and empathy.

• Answer incoming phone calls and emails from residential and commercial HVAC customers
• Schedule service appointments and coordinate technician dispatch using scheduling software
• Provide accurate information about services, pricing, warranties, and maintenance agreements
• Assist with job status updates, follow-ups, and customer satisfaction outreach
• Input and maintain customer records, service tickets, and job notes in the CRM system
• Resolve customer complaints or issues promptly, escalating to the appropriate team as needed
• Communicate effectively with technicians, sales, and dispatch to ensure smooth operations
• Process payments, send invoices, and assist with basic billing inquiries when necessary
• Support office and administrative tasks as assigned by the customer service or operations manager

• High school diploma or equivalent (required); associate or bachelor's degree preferred
• 1-3 years of customer service experience (HVAC, plumbing, electrical, or service trades preferred)
• Familiarity with HVAC terminology, services, and equipment is a strong plus
• Strong phone etiquette and communication skills
• Ability to handle high call volumes and manage multiple tasks efficiently
• Proficient in Microsoft Office Suite; experience with service management software (e.g., ServiceTitan, Housecall Pro, FieldEdge, or similar) is a plus
• Detail-oriented, organized, and able to work independently or as part of a team
• Bilingual (English/Spanish) a plus

• Customer-first mindset
• Problem-solving and conflict resolution skills
• Ability to thrive in a fast-paced, dynamic work environment
• Dependable and punctual
• Strong interpersonal skills with a professional demeanor

For immediate consideration pls send your resume

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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