JOB TITLE: Associate Application Support Analyst
100% Onsite role
SCHEDULE: 9am to 5pm
Top 3 Must Have Skills:
1. PC support and Mobile support
2. Microsoft, 365 support
3. Experience in Bio Pharma environment
* Does not need much lab experience, will mainly focus on end user and desk support** at least 3 years' experience
Qualifications:
• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.
• Experience Level: 3+ years of relevant experience
Preferred Experience/Skills:
• Experience with working in the pharmaceutical industry and regulated environments
• Ability to handle multiple tasks in a fast-paced environment with strong attention to detail
• Expert knowledge of Microsoft Operating systems
• Strong experience working with local Active Directory and Azure
• Ability to present formal and informal training and assistance to end users
• Apple iOS Systems
• Working knowledge of the administration of Microsoft Office 365 application suite
• Experience in working with enterprise Mobile Device Management technologies
• Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches
• Advanced experience within the Office 365 Admin Center and AzureAD with an emphasis in Exchange Online Administration and troubleshooting
• Demonstrated project management skills
• Automox, SmartDeploy and FreshService experience a plus
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