Purpose
Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities
● Performs diagnostics and repairs on John Deere Ag / Compact Construction equipment and technology.
● Mentors Service Technician Trainees and Service Technicians
● Performs diagnostics and repairs in the field as required
● Accountable for billable time and assigned work orders
● Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
● May participate in Service EDUCATE Training programs required for the development of skills and knowledge
● Operates and maintains vehicles, tools and equipment required to perform job responsibilities
● Maintains a clean work area and performs work in a neat and orderly fashion
● Follows all safety rules and regulations in performing work assignments
● Maintains current knowledge of John Deere and competitive products
Experience, Education, Skills and Knowledge
● Experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
● Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician’s specialty
● Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
● Experience operating vehicles, tools, and equipment for diagnostic purposes
● Experience with basic computer functions; experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred
● Experience working cooperatively in a team environment
● Experience communicating effectively verbally and in writing
● Must have an adequate toolset to perform job responsibilities
● High School Diploma, GED, or equivalent experience required;
Starting at $18.00 per hour or higher, based on experience.
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